I have to get this out...

...before I explode. When it comes to customers, I have a high level of professionalism. I will joke when the time calls for it, but when I am on the phone, is not the time for jokes. So yesterday I answered the phone and the person that the customer asked for had stepped out and so that is what I told them. And as I was asking if they would like voicemail, one of the tellers hollered that the person was coming back in the back, so I stopped what I was saying to tell the customer that they had just come back, except they hadn't. The teller thought it was a funny joke, except I wasn't laughing. I was pissed because now I look stupid because I just told them they weren't here, then they were here, and then I had to tell them that they weren't actually here. I was so mad. How could you think that was funny? So I looked up at the teller and I knew my face was red, cuz I was mad. They're Like "Oh look at you all embarrassed." Yes, I WAS embarrassed, not because I fell for your stupid "joke" but because you made me look like a fool to the customer on the phone, but mostly because I was pissed off that they would do that while I was on the phone with a customer! I am still upset about it. The customer was laughing after I smoothed it over and explained the mistake, but I just can't believe that. There is a time to joke and there is a time for business.